Musicianship
There are two kinds of music: Music played for the benefit of the player. “I made this. It’s amazing.” Music
Look for more options is an option
When making a list of options to choose from, don’t forget these ones: Find more options Find someone who can
External vs. Internal
How much of my life is spent on externalities? These neither bring lasting joy nor are the true cause of
Cadence
Cadence allows people to walk beside you. Cadence is the alternative to control: the more people you add, the better
On Clarity
“I thought I was clear” is something an authority figure will say pretty frequently. What I’ve noticed is that usually
Selling to the wrong customer profile
As soon as you suspect that you didn’t make what you have for the person you’re talking to, you need
Non-Sequitur is the best response to politics at work
This week I was coaching “brain science of dropping guard: acing your toughest customer service conversations” in a workshop at
Delightful responses
It’s not the exact phrasing (“my pleasure,” “delighted to serve”). It’s the intention, the tone, the eye contact, the caring,
WWAD?
What would Aristotle do? Listening precedes speaking in Aristotelian rhetoric. This week I asked a business to imagine that Aristotle